Judith Adler Hellman Essay Sample

Judith Adler Hellman Essay Sample

… into two classifications: the passive and active listening processes. Passive listening is discouraged and an ineffective way to communicate because it lacks the active participation of one communicator in the communication process, especially during interpersonal and group communication processes. Although passive listening is preferable during counseling, active listening is best used in situations where decisions are to be arrived at within a short period of time. Because of this, active listening gives speakers a chance to be heard and understood. Active listening is defined as a listening process that “provide feedback that clarifies and extends a speaker’s message” (Adler 1998 221).
In active listening processes, communicators must adapt several techniques in order to attain good results that will benefit one party over the other, or both. These active listening techniques are: questioning, paraphrasing, and empathizing. In questioning, the listener asks for additional information that may or may not be substantial to the communication process. When questions are asked to divert the listener’s viewpoint and argument to his favor, then this kind of questioning uses counterfeit questions. Usually, questioning is only used when information becomes unclear or vague to the listener’s part. Paraphrasing, on the other hand, is …

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