The explanations, the misunderstandings, the disagreements and even the conflicts represent issues that affect the communication, through the barriers raised by people, managers and executives, more or less intended.
These barriers may be general and specific to the management process.
In the management analysis, it is important to identify the way in which the recipient, the communication channel, the message, the language used, the feedback and the environment can each affect negatively through various forms the efficiency and effectiveness of communication.
Mr. John T. is the manager of a business consulting company. He accepted our invitation to an interview regarding the communication problems that occur between his organization and clients. …